Incident Management Policy
Move Healthcare is committed to ensuring the safety, wellbeing, and rights of all clients, staff, and stakeholders. This Incident Management Policy outlines how incidents are identified, managed, reported, and reviewed.
Purpose
The purpose of this policy is to ensure that incidents are managed in a timely, transparent, and consistent manner, with a focus on safety, accountability, and continuous improvement.
Move Healthcare complies with relevant legislative and regulatory requirements, including NDIS Practice Standards, Aged Care Quality Standards, and applicable state and federal legislation.
What Is an Incident?
An incident is any event or circumstance that could have, or did, cause harm to a client, staff member, visitor, or the organisation. This includes, but is not limited to:
- Injury or illness
- Abuse, neglect, or exploitation
- Medication errors
- Near misses
- Serious incidents requiring notification to regulators
Incident Reporting and Management
All incidents are taken seriously and managed according to their level of risk and urgency. Move Healthcare will:
- Respond immediately to ensure safety
- Document incidents accurately and confidentially
- Notify relevant parties and regulators where required
- Investigate incidents fairly and objectively
- Implement actions to reduce the risk of recurrence
Notification and Escalation
Certain incidents must be reported to external authorities such as the NDIS Quality and Safeguards Commission or Aged Care Quality and Safety Commission. Where required, Move Healthcare will ensure notifications are made within mandated timeframes.
Continuous Improvement
Incident data is reviewed regularly to identify trends, improve systems, and strengthen service quality. Records are maintained securely in line with legislative requirements.